Hi, I'm Sonu 👋
Operations & Data Platform Analyst at Telus Digital specializing in carrier-grade cloud telemetry for Twilio, automated ETL pipelines, and predictive machine learning.
About
I engineer reliable operational systems, automated data pipelines, and predictive models from high-velocity telemetry data.
At Telus Digital, I safeguard carrier-grade communication infrastructure for Twilio, monitoring sub-second SLA compliance across SMS, Voice, and SendGrid email dispatch. By architecting automated Python and SQL analytics workflows, I eliminate manual toil and provide proactive anomaly alerts.
Pursuing an M.S. in Data Science & Analytics, I pair real-world operational rigor with end-to-end machine learning — from predictive revenue forecasting to NLP recommendation engines.
Work Experience
Client — Twilio- Monitor global Twilio platform telemetry (SMS/Voice delivery rates, P99 latency, and carrier error codes) using automated Python and SQL ingestion pipelines to pre-empt service degradation.
- Design executive Tableau BI dashboards tracking real-time delivery SLAs, throughput, and API health across Voice, Messaging, and SendGrid for operational stakeholders.
- Analyze account-level consumption anomalies and traffic trends to identify churn indicators and assist proactive customer retention interventions.
- Engineered automated ETL data extraction pipelines, cutting manual operational reporting effort by ~60% while accelerating daily SLA visibility.
- Architected automated Selenium scrapers to ingest and normalize multi-source job postings from LinkedIn and Indeed into a structured SQL repository.
- Developed a multi-parameter querying interface to filter talent supply by remote availability, technology stack, and geographic compensation bands.
- Deployed scheduled cron ETL pipelines ensuring resilient data refresh cycles with automated deduplication and schema validation.
Featured Projects
A curated selection of machine learning models, telemetry engines, and data pipelines.
Movie Recommender System
Content-based NLP recommendation engine processing 5,000+ films. Leverages TF-IDF vectorization and cosine similarity matrix across plot metadata, director credits, and cast features to deliver instant top-K recommendations.
Store Sales Prediction
Predictive regression pipeline estimating SKU-level retail revenue. Implements iterative imputation, target encoding, and hyperparameter-tuned Random Forest ensemble to achieve 0.91 R² (1,459 RMSE) on test data.
Twilio Telemetry & SLA Engine
Carrier-grade communications monitoring suite tracking SMS delivery rates, WebRTC latency, and SendGrid mail dispatch with automated Python anomaly detection scripts.
Job Market Intelligence Pipeline
Automated web scraping and ETL data pipeline collecting structured labor market listings from LinkedIn and Indeed to analyze skill demand trends and remote hiring patterns.
Skills
Languages & Core
Libraries & Machine Learning
BI, Dashboards & Telemetry
Databases & ETL Pipelines
Education
Certifications & Accolades
Let's Connect
Exploring high-impact data analytics, operations, and machine learning opportunities. Let's discuss how I can bring operational rigor and automation to your team.